Privacy policy
Privacy Policy
Eye Heart Science Pty Ltd (ABN 71 618 163 367) is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
What Personal Information We Collect
We may collect personal information including your name, email address, shipping address, phone number, and payment details when you:
- Place an order through our website
- Create an account
- Sign up to our email list
- Contact us directly
- Enter a competition or promotion
We do not knowingly collect personal information from children under 18. Where a child's information is incidentally collected, we will seek parental or guardian consent.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order or enquiry
- Send you marketing emails and product updates (only if you've opted in)
- Improve our products, website, and customer experience
- Comply with legal obligations
Third Party Services
We use the following third party platforms to operate our store and marketing:
- Shopify - our ecommerce platform. Your order and payment data is processed and stored securely via Shopify. See Shopify's privacy policy at shopify.com/legal/privacy
- Klaviyo - our email and SMS marketing platform. If you subscribe to our emails or SMS, your contact details are stored in Klaviyo. You can unsubscribe at any time using the link in any email we send
- Payment processors - payments are handled securely by Shopify Payments or other processors. We do not store your full card details
Cookies
Our website uses cookies to improve your browsing experience, track site performance, and support marketing. Cookies do not personally identify you. You can disable cookies in your browser settings, though this may affect some site functionality.
Direct Marketing
We may contact you with information about new products, special offers, and Eye Heart news. If you no longer wish to receive marketing communications, you can unsubscribe at any time via the link in any email, or by contacting us directly. Please allow 7 days for your request to be processed.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
To exercise any of these rights, contact us at info@eyeheart.com.au.
Storage and Security
Your personal information is stored on secure servers. We take all reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure. However, no internet transmission can be guaranteed as completely secure.
Links to Third Party Sites
Our website may contain links to external sites. Eye Heart is not responsible for the privacy practices or content of those sites.
Complaints
If you have a concern about how we've handled your personal information, contact us at info@eyeheart.com.au. We will acknowledge your complaint within 7 days and respond within 30 days.
If you're unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page. Last updated: June 2026.
Contact
Eye Heart Science Pty Ltd
Seaforth, NSW, Australia
info@eyeheart.com.au